We accept referrals, from Family Law Attorneys, dependency court, DCS or from private individuals. Counsellors will perform an intake interview, clarify the circumstances, and determine how to best service the families in need of Monitored Visitation Services. We will need a current copy of the court order outlining the visitation guidelines. Copies of any restraining orders or any other documentation pertaining to the case needs to be in our office.

How To Request Service:

• Give COMPLETE and THOUROGH information to our Monitor Coordinator to assure that our Monitors have a complete understanding of the specific case.
• Download and Complete our Intake Packet consisting of Monitoring Service Intake Form , Monitoring Agreement , Credit Card Authorization , and Authorizations for Emergencies or have it
• Fax or Mail a copy of the Court Order, specifying the terms and the conditions of the visitation. This must be completed before visitations may begin.
• Submit a $100.00 Set-Up Fee to the FCMS,
• Payment Arrangement: Visitation must be pre-paid three (3) days in advance. A Credit Card Number is required in order to establish a visitation. Please note that all cancellations and/or changes must be made at least (24) hours prior to visitation, otherwise the fee will not be refunded.
• The Visitation commences at the moment of pick-up/delivery, including the driving time from the pick-up to the delivery point.
• For your protection, all Visitation Appointments must be made with ONLY the Monitoring Coordinator. Do not attempt to secure an appointment with any other Family Care Agency Staff.
• If your child is under the age 6, or under 60 pounds, you must provide a car seat.

Once the intake process is complete and the initial visitation is set up, the monitored parent will need to call weekly to set up visitation. Visitations are available on holidays. Visits require 72-hour advance notice and have a 24-hour cancellation policy. Last minute and same day service would be at an additional 15% charge.

General Rules:

This is a to be used as a guideline for the general rules of a visitation but for the complete and detailed set of rules will be found in the Monitoring Agreement in the intake packet.

• Scheduled appointments are Court Ordered. Failure to keep an appointment will be considered non-compliance with a Court Order.
• You must arrive and depart at your schedule times.
• Please bring a copy of the court order and identification with you.

•  Custodial parent who cancels visitation because of illness of themselves or the child, or running out of time, is required to make up for the time to the Monitored parent .

• Visits must end at scheduled times.
• If either parent is late returning they will owe for the additional charge for the visit at the time of visit.
• All directives from the staff must be followed.
• Custodial parents will be required to leave the area immediately upon dropping off and picking up the child. This will prevent contact between the parents.
• Use of alcohol or illegal drugs during the visits is not allowed. Visitation will be cancelled if any of the parents appears to be under the influence of alcohol or drugs.
• No profanity
• No corporal punishment is permitted.

CLOSED VISITAIONS ONLY

• No smoking on premises.
• No food or drinks (except baby bottles)
• Please bring playthings, diapers, etc.
• Do not bring other guests to visitation.

Fees

Visitation Monitoring Rates and Fees

The rates for Visitation Monitoring Services will vary, based upon the length of visitation and the type of visitation call for specifics. Licensed Mental Health Professionals and of Duty Policemen are available if needed but are at a higher rate.

Additional Fees:

There may be additional fees such as transportation and or per mileage fee if the Monitors' car is used or if the Monitor needs to be a witness in court.

• A Non-Refundable, One-Time Set-Up Fee of $100.00
• The Transportation Fees will vary $10.00 to $25.00, depending on the location of the Visitation. (Open Visitations Only)
• If transportation by the Monitor during Visitation and/or Exchange is ordered by the court an additional transportation fee of $0.37 per mile will apply.
• A Witness Fee of $500.00 per session A.M. or P.M. plus Parking and Transportation Expenses apply when the Monitor or Staff has been subpoenaed to appear in Court.